退貨、換貨、退款及產品保養政策
BON BON HAIR LOGIC LIMITED
邦邦髮理有限公司
本政策適用於透過本公司官方網站及本公司營運的網上銷售渠道購買、並配送至香港的商品。顧客購買前，請閱讀商品資料、包裝說明、送貨及保養安排。
1. 退貨及換貨範圍
本公司只接受不良產品退貨，不提供非不良商品的改變主意退貨服務。
以下情況可聯絡本公司申請處理：
• 商品存在缺陷或品質問題；
• 商品在配送期間損壞或滲漏；
• 本公司提供錯誤商品；
• 商品與購買時的描述存在重大差異；
• 訂單有商品或配件缺漏。
本公司將按核實結果及香港適用法律，安排退貨、換貨、補寄、維修、退款或其他適當補救。
合資格的問題商品可申請換貨，但不代表所有商品均可無條件退換。
2. 不接受的退換原因
如商品本身並無缺陷，本公司不接受僅因以下原因提出的退貨、換貨或退款要求，即使商品尚未開封亦然：
• 改變主意或個人喜好；
• 顧客自行選錯商品、型號、顏色、容量或規格；
• 對香味、質地或造型效果等主觀特性不滿意；
• 商品未符合個人預期，但與購買時的描述相符。
因不當使用、錯誤保存、意外損壞或未經授權改裝而造成的問題，一般不屬本退貨安排的涵蓋範圍。
3. 問題申報期限
請在商品送達日起7個曆日內，向本公司申報錯貨、缺漏、明顯運送損壞或已發現的商品缺陷。發現問題後，請停止使用有關商品。
此7日期限為提出申請的期限。需要退回商品時，本公司會在退貨指示中確認寄回安排。
如屬其後才發現的隱藏缺陷，或適用保養期內出現的故障，請於發現後盡快聯絡本公司。上述7日申報安排不限制顧客的法定權利或適用保養權益。
4. 申請步驟及所需資料
第一步：透過WhatsApp或電郵聯絡本公司，提供訂單編號或合理購買證明、顧客姓名、商品名稱及問題說明。
第二步：如適用，提供商品、包裝、運單標籤、問題位置，以及產品序號或批次資料的清晰照片。開箱影片可協助核實問題，但並非提出申請的必要條件。
第三步：本公司會核實資料，並通知顧客適用的退貨、換貨、退款或檢查安排。如需進一步檢查，會說明後續程序。
第四步：如需退回商品，請按本公司提供的地址及指示妥善包裝，以順豐速運或其他經確認的可追蹤速遞方式寄回，並保留及提供運單編號。
請勿在收到退貨指示前自行寄回商品。本公司目前不設門市退貨服務。
5. 商品狀況及檢查
請盡可能保留商品、包裝、標籤、配件及購買證明，以便核實問題。
已開封、已使用或已試用的護髮、美容及個人護理產品，不接受因改變主意而退換。然而，本公司不會僅因商品已開封、為發現缺陷而合理試用，或原裝包裝未能保留，而自動拒絕涉及商品缺陷或法定權利的申請。
本公司或相關售後服務提供者可能需要檢查商品，以確定問題原因及適用的處理方式。
6. 退貨、配送及其他費用
如經確認屬商品缺陷、本公司錯貨、配送損壞或重大描述不符，本公司將承擔按事先確認方式退回商品的合理運費，以及適用的補寄或更換商品配送費用。
本公司不收取補貨手續費。
如需退款，本公司會向顧客說明退款金額及原有送貨費的處理方式，並按退款原因、訂單情況及香港適用法律處理。
如個案涉及非保養範圍的檢查或維修，任何須由顧客承擔的檢查費、維修費或速遞費，均會在安排相關收費服務前說明並取得確認。
7. 換貨安排
換貨只適用於經確認的不良、損壞、錯誤或與描述存在重大差異的商品，並須視乎商品狀況及存貨供應。
如無合適的更換商品，本公司將按個別情況及適用法律安排退款或其他適當補救。購物額或店舖信用只會在顧客自願同意下提供，不會強制取代顧客依法可獲得的退款。
8. 退款方式及時間
獲批准的退款一般會在本公司收到退回商品並完成檢查後7個曆日內，透過原付款方式發出。
如本公司確認無須退回商品，退款一般會在確認退款後7個曆日內發出。
如原付款渠道不支援退款，本公司會在核實顧客資料並取得顧客同意後，安排其他退款方式。
上述7日為本公司發出退款的處理時間，並非保證款項在7日內入帳。實際入帳時間視乎銀行、信用卡發卡機構、電子錢包或付款服務提供者的處理程序。
9. 電子產品及保養
電子產品是否附有保養，以及保養期限、提供者、涵蓋範圍及申請條件，均以購買時商品頁及相關保養文件所列資料為準。本政策不代表所有商品均附有相同保養。
電子產品出現故障時，可能需要由品牌、製造商、代理商或指定售後中心檢查。已開封或使用的產品不會自動獲得即時更換；實際處理方式須按問題性質、檢查結果、適用保養及香港適用法律決定。
請保留發票、保養文件及產品序號。本公司可協助核實購買紀錄、提供發票及適用的售後聯絡資料。
正常耗損、消耗性零件、不當使用、錯誤電壓、意外損壞或未經授權維修，可能不屬相關保養範圍，實際以適用保養條款為準。
保養及轉介安排不取代或限制本公司依法作為賣方須承擔的責任。
10. 政策適用及修訂
本政策受香港特別行政區適用法律規管，不排除、限制或損害任何依法不得被排除或限制的消費者權利或補救。
就個別訂單而言，一般以購買時公布的政策為準。其後修訂不會追溯取消顧客已取得的法定權利或合約權益。
11. 售後服務聯絡方式
BON BON HAIR LOGIC LIMITED
邦邦髮理有限公司
Customer Service / WhatsApp：+852 8404 6612
Email：service@bonbonhairlogichk.com
所有退貨、換貨、退款及保養查詢，請先透過上述方式聯絡本公司。
RETURNS, EXCHANGES, REFUNDS AND PRODUCT WARRANTY POLICY
BON BON HAIR LOGIC LIMITED
邦邦髮理有限公司
This policy applies to products purchased through the Company’s official website and online sales channels operated by the Company, for delivery within Hong Kong. Please review the product information, packaging description, delivery arrangements and warranty details before purchasing.
1. Return and Exchange Eligibility
The Company accepts returns for defective products only. We do not offer change-of-mind returns for non-defective products.
Please contact us if:
• A product has a defect or quality issue;
• A product is damaged or leaks during delivery;
• The Company supplies an incorrect product;
• A product materially differs from its description at the time of purchase; or
• Products or accessories are missing from the order.
Depending on the findings and applicable Hong Kong law, we will arrange a return, exchange, delivery of missing items, repair, refund or other appropriate remedy.
Eligible problem products may be exchanged. This does not mean that all products qualify for unconditional returns or exchanges.
2. Reasons Not Eligible for Returns or Exchanges
Where a product is not defective, we do not accept returns, exchanges or refunds solely for the following reasons, even if the product remains unopened:
• A change of mind or personal preference;
• The customer’s incorrect selection of product, model, colour, capacity or specification;
• Dissatisfaction with subjective characteristics such as fragrance, texture or styling results;
• A product not meeting personal expectations when it matches its description at the time of purchase.
Problems caused by misuse, improper storage, accidental damage or unauthorised modification are generally outside the scope of this return arrangement.
3. Reporting Period
Please report incorrect items, missing items, apparent delivery damage or discovered product defects within 7 calendar days from the date of delivery. Stop using the affected product after discovering the issue.
This 7-day period is the deadline for submitting a request. If the product needs to be returned, we will confirm the dispatch arrangements in our return instructions.
For a hidden defect discovered later or a fault arising during an applicable warranty period, please contact us as soon as reasonably practicable after discovering the issue. The 7-day reporting arrangement does not restrict statutory rights or applicable warranty entitlements.
4. Application Steps and Required Information
Step 1: Contact us by WhatsApp or email with the order number or reasonable proof of purchase, your name, the product name and a description of the issue.
Step 2: Where applicable, provide clear photographs of the product, packaging, shipping label, affected area and product serial number or batch information. An unboxing video may assist verification but is not required to submit a claim.
Step 3: We will review the information and notify you of the applicable return, exchange, refund or inspection arrangements. If further inspection is required, we will explain the next steps.
Step 4: If a return is required, securely package the product and send it to the address provided, following our instructions. Use SF Express or another agreed trackable courier service, and retain and provide the tracking number.
Please do not send products back before receiving return instructions. In-store returns are not currently available.
5. Product Condition and Inspection
Please retain the product, packaging, labels, accessories and proof of purchase where reasonably possible to assist verification.
Opened, used or tested hair-care, beauty and personal-care products are not eligible for change-of-mind returns or exchanges. However, we will not automatically reject a claim involving a defect or statutory rights solely because the product has been opened, reasonably tested to discover the defect, or its original packaging is unavailable.
The Company or the relevant after-sales service provider may need to inspect the product to determine the cause of the problem and the appropriate remedy.
6. Return, Delivery and Other Costs
For a confirmed product defect, incorrect item supplied by the Company, delivery damage or material discrepancy, the Company will bear reasonable return shipping costs using the method agreed in advance, together with applicable delivery costs for missing or replacement items.
The Company does not charge a restocking fee.
Where a refund is required, we will explain the refund amount and treatment of the original delivery charge, taking into account the reason for the refund, the order circumstances and applicable Hong Kong law.
For inspections or repairs outside warranty coverage, any inspection, repair or courier charges payable by the customer will be explained and agreed before the chargeable service is arranged.
7. Exchanges
Exchanges are available only for confirmed defective, damaged, incorrectly supplied or materially misdescribed products, subject to product condition and stock availability.
If a suitable replacement is unavailable, we will arrange a refund or another appropriate remedy according to the circumstances and applicable law. Store credit will only be provided with the customer’s voluntary agreement and will not be imposed in place of a refund to which the customer is legally entitled.
8. Refund Method and Timing
An approved refund will normally be issued through the original payment method within 7 calendar days after the returned product has been received and inspected by the Company.
If we confirm that no return is required, the refund will normally be issued within 7 calendar days after approval.
If the original payment channel does not support a refund, we will arrange an alternative method after verifying the customer’s details and obtaining their agreement.
The 7-day period refers to the Company’s processing time for issuing the refund. It does not guarantee that funds will appear in the customer’s account within 7 days. Actual crediting times depend on the bank, card issuer, digital wallet or payment provider.
9. Electrical Products and Warranty
Whether an electrical product includes a warranty, and its duration, provider, coverage and claim conditions, are as stated on the product page at the time of purchase and in the relevant warranty documents. This policy does not mean that all products carry the same warranty.
Faulty electrical products may require inspection by the relevant brand, manufacturer, distributor or designated service centre. An opened or used product does not automatically qualify for immediate replacement. The remedy depends on the nature of the fault, inspection findings, applicable warranty and Hong Kong law.
Please retain the invoice, warranty documents and product serial number. The Company can assist with purchase verification, invoices and applicable after-sales contact information.
Normal wear and tear, consumable parts, misuse, incorrect voltage, accidental damage or unauthorised repairs may fall outside warranty coverage, subject to the applicable warranty terms.
Warranty and referral arrangements do not replace or restrict the Company’s legal obligations as the seller.
10. Application and Amendments
This policy is governed by applicable Hong Kong law. It does not exclude, restrict or prejudice any consumer right or remedy that cannot lawfully be excluded or restricted.
The policy published at the time of purchase will generally apply to that order. Subsequent amendments will not retrospectively remove statutory rights or contractual entitlements already acquired by the customer.
11. After-Sales Contact
BON BON HAIR LOGIC LIMITED
邦邦髮理有限公司
Customer Service / WhatsApp: +852 8404 6612
Email: service@bonbonhairlogichk.com
Please contact the Company using the details above for all return, exchange, refund and warranty enquiries.
