服務條款
歡迎使用 BON BON HAIR LOGIC LIMITED（邦邦髮理有限公司，下稱「本公司」）的網上商店。本條款適用於本公司官方網站的使用及透過網站向香港地址購買商品的交易。下單前，請一併閱讀商品頁、送貨政策、退貨及退款政策和私隱政策。
1. 商品及價格
我們會合理審慎地展示商品名稱、規格、容量、價格、庫存及適用保養資料。商品圖片及包裝可能因品牌更新而出現非重大差異。商品售價以港幣標示；顧客提交訂單前，應核對商品資料、訂單金額及適用的送貨安排。如發現商品與購買時的描述存在重大差異，請聯絡我們處理。
2. 下單及付款
顧客須提供完成訂單所需的正確資料。可用付款方式以結帳頁實際提供的選項為準。如選擇銀行轉帳或其他需要核實的付款方式，訂單一般在付款獲確認後安排處理。我們會按訂單狀況發出適用的確認或更新訊息；如因缺貨、付款未能確認或明顯資料錯誤而無法履行訂單，會聯絡顧客並按個別情況安排適當處理。
3. 送貨及運費
本公司主要安排香港本地配送，實際可選服務、配送範圍、免運條件及運費以購買時的商品頁、送貨政策及結帳安排為準。如選擇「順豐到付」，相關運費由順豐按包裹及配送服務計算，顧客於收件或取件時直接向順豐支付；該費用不一定包含在支付予本公司的商品金額內。請在下單前查閱所選配送方式的費用說明，並提供準確收件資料。
4. 退貨、退款及保養
退貨、換貨、退款申請期限、步驟、費用及退款處理時間，以網站公布的《退貨、換貨、退款及產品保養政策》為準。本公司不提供非不良商品的改變主意退貨服務；錯貨、缺漏、運送損壞、商品缺陷或重大描述不符，可按該政策及香港適用法律提出申請。顧客應先聯絡客戶服務並取得指示，才寄回商品。個別商品如附保養，其期限及條件以購買時的商品資料及適用保養文件為準。
5. 網站及帳戶使用
顧客應提供準確的帳戶及聯絡資料，妥善保管登入資料，並避免未經授權使用網站或干擾其正常運作。如發現帳戶可能被未經授權使用，請盡快通知我們。我們可在合理需要時調查異常或欺詐行為，並按適用法律採取適當措施。
6. 法律權利及條款更新
本條款受香港特別行政區適用法律規管。本條款不排除、限制或損害任何依法不得被排除或限制的消費者權利或補救。我們可公布更新版本；個別訂單一般以購買時適用的條款及已確認的訂單資料為準，其後更新不會追溯取消顧客已取得的權利。
7. 聯絡我們
BON BON HAIR LOGIC LIMITED｜邦邦髮理有限公司
WhatsApp／客戶服務： +852 8404 6612
電郵： service@bonbonhairlogichk.com
服務時間： 星期一至星期六，中午12:00至晚上11:00（香港時間）；星期日及香港公眾假期休息。
Terms of Service
Welcome to the online store operated by BON BON HAIR LOGIC LIMITED (the “Company”). These terms apply to use of our official website and purchases made through it for delivery to Hong Kong addresses. Before ordering, please also read the product page, Delivery Policy, Returns and Refunds Policy, and Privacy Policy.
1. Products and Prices
We take reasonable care in displaying product names, specifications, sizes, prices, availability and applicable warranty information. Product images and packaging may show minor differences following a brand’s packaging update. Prices are shown in Hong Kong dollars. Before submitting an order, customers should check the product details, order total and applicable delivery arrangements. Please contact us if a product materially differs from its description at the time of purchase.
2. Orders and Payment
Customers must provide accurate information needed to fulfil an order. Available payment methods are those offered at checkout. Where bank transfer or another payment method requires verification, order processing will normally begin after payment is confirmed. We will provide applicable order confirmations or updates. If an order cannot be fulfilled because of unavailable stock, unconfirmed payment or an obvious information error, we will contact the customer and arrange an appropriate response.
3. Delivery and Charges
We primarily arrange local Hong Kong delivery. Available services, delivery coverage, free-shipping conditions and charges are governed by the product page, Delivery Policy and checkout arrangements applicable at purchase. If “SF Express Freight Collect” is selected, SF Express calculates the courier charge according to the parcel and service, and the customer pays SF Express directly on delivery or collection. That charge may be separate from the product amount paid to the Company. Please review the cost information for the chosen delivery method and provide accurate recipient details before ordering.
4. Returns, Refunds and Warranties
Our published Returns, Exchanges, Refunds and Product Warranty Policy sets out claim periods, steps, costs and refund processing times. We do not offer change-of-mind returns for non-defective products. Incorrect or missing items, delivery damage, defects and material discrepancies may be reported under that policy and applicable Hong Kong law. Customers should contact customer service and obtain instructions before returning a product. Where a product carries a warranty, its duration and conditions are as stated in the product information at purchase and the applicable warranty documents.
5. Website and Account Use
Customers should provide accurate account and contact information, safeguard login details, and avoid unauthorised use of or interference with the website. Please notify us promptly if you suspect unauthorised account access. We may investigate suspected irregular or fraudulent activity and take appropriate steps in accordance with applicable law.
6. Legal Rights and Updates
These terms are governed by applicable Hong Kong law. Nothing in them excludes, restricts or prejudices a consumer right or remedy that cannot lawfully be excluded or restricted. We may publish updated terms. An order will generally be governed by the terms applicable at purchase and its confirmed order details; later updates will not retrospectively remove rights already acquired.
7. Contact
BON BON HAIR LOGIC LIMITED｜邦邦髮理有限公司
WhatsApp / Customer Service: +852 8404 6612
Email: service@bonbonhairlogichk.com
Hours: Monday to Saturday, 12:00 pm–11:00 pm (Hong Kong time); closed Sundays and Hong Kong public holidays.
