BON BON HAIR LOGIC LIMITED（邦邦髮理有限公司，下稱「本公司」）尊重顧客私隱，並按照香港《個人資料（私隱）條例》（第486章）處理個人資料。本政策說明我們在顧客瀏覽網站、下單、建立帳戶或聯絡我們時，如何收集、使用及保障相關資料。
1. 收集的資料及用途
我們可能收集顧客提供的姓名、聯絡電話、電郵地址、送貨地址、訂單及付款紀錄，以及顧客在售後查詢時提供的資料。網站及其服務平台亦可能收集與使用網站有關的裝置、瀏覽及 Cookie 資料。
我們使用所需資料處理訂單及付款、安排送貨、提供客戶服務和售後支援、管理帳戶、處理退款或爭議、保障交易安全，以及履行適用的法律和紀錄保存要求。對於網站分析或服務改善，我們只會按適用法律及所使用服務的實際設定處理資料。
2. 提供資料的選擇
訂單所需的姓名、聯絡及送貨資料屬完成交易所需資料；若未能提供，我們可能無法處理訂單或安排配送。訂閱推廣資訊及提供其他非訂單必需資料均屬自願。
3. 資料分享
為完成上述用途，我們可能按需要向網店技術服務商、付款服務提供者、速遞及物流公司、售後服務提供者，以及提供會計、資訊科技或專業服務的機構披露相關資料。我們亦可能在法律要求下向有權機關提供資料。我們不會出售顧客聯絡資料。
4. 推廣訊息
如本公司擬使用顧客的姓名、電話或電郵，向顧客直接推廣本公司的髮品、美髮工具、優惠或相關服務，我們會按適用法律事先清楚說明，並取得所需同意。顧客可拒絕或其後要求停止接收推廣訊息；拒絕推廣不影響一般訂單通知及必要的售後聯絡。
5. 資料保安及保存
我們會採取合理可行的措施，限制未經授權查閱、使用或披露個人資料，並按資料的用途及適用法律要求保存資料。當資料不再有需要時，我們會按適用法律安排刪除或作適當處理。網上傳輸及儲存並無絕對安全保證。
6. 查閱、更正及其他要求
顧客可電郵 service@bonbonhairlogichk.com，提出查閱或更正個人資料的要求；我們可能需要先核實申請人身份。顧客亦可聯絡我們提出刪除資料或停止接收推廣訊息的要求，我們會按適用法律及必要的交易、會計或法律紀錄保存要求處理。
7. 政策更新及聯絡
如我們更新本政策，會在網站公布修訂版本。與已收集資料有關的處理仍須符合適用法律。
私隱查詢： BON BON HAIR LOGIC LIMITED
電郵： service@bonbonhairlogichk.com
WhatsApp／客戶服務： +852 8404 6612
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Privacy Policy
BON BON HAIR LOGIC LIMITED (the “Company”) respects customer privacy and handles personal data in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486). This policy explains how we collect, use and protect information when customers browse our website, place orders, create accounts or contact us.
1. Information We Collect and Why
We may collect the name, telephone number, email address, delivery address, order and payment records, and information supplied in an after-sales enquiry. Our website and its service providers may also collect device, browsing and cookie information relating to use of the site.
We use information needed to process orders and payments, arrange delivery, provide customer service and after-sales support, manage accounts, handle refunds or disputes, protect transaction security, and meet applicable legal and record-keeping requirements. Website analytics and service improvement are carried out in accordance with applicable law and the services actually used.
2. Required and Optional Information
Name, contact and delivery details needed for an order are required to complete the transaction. Without them, we may be unable to process an order or arrange delivery. Subscribing to promotions and providing information that is not needed for an order are voluntary.
3. Sharing Information
Where needed for the purposes above, we may share relevant information with our online-store technology provider, payment providers, couriers and logistics providers, after-sales service providers, and accounting, IT or professional service providers. We may also disclose information to competent authorities where required by law. We do not sell customers’ contact details.
4. Marketing Messages
If we intend to use a customer’s name, telephone number or email address to directly market our hair products, electrical hair tools, offers or related services, we will provide the information required by applicable law and obtain the necessary consent first. Customers may decline or later opt out of marketing. This will not prevent essential order updates or necessary after-sales communications.
5. Security and Retention
We take reasonably practicable steps to prevent unauthorised access to, use or disclosure of personal data. We keep data for the period needed for its purposes and applicable legal requirements, and arrange for its deletion or appropriate handling when it is no longer needed. No internet transmission or storage system can be guaranteed to be completely secure.
6. Access, Correction and Other Requests
Customers may email service@bonbonhairlogichk.com to request access to or correction of their personal data. We may first need to verify the requester’s identity. Customers may also ask about deletion or opt out of marketing; we will handle these requests in accordance with applicable law and any necessary transaction, accounting or legal record-keeping requirements.
7. Updates and Contact
We will publish any updated version of this policy on our website. Our handling of information already collected remains subject to applicable law.
Privacy enquiries: BON BON HAIR LOGIC LIMITED
Email: service@bonbonhairlogichk.com
WhatsApp / Customer Service: +852 8404 6612
